Products · Member portal

The app your members install.

Pay by mobile money, verify a Ghana Card, apply for a loan, withdraw, download statements — a member’s whole relationship, self-served.

Start free Book a demo

Adwoa Susu ServicesWeekly susu · goals · passbooks

Pay

GHS 250.00

Payment Successful

Your deposit has been confirmed successfully.

Receipt

Payment received: 09:14
Amount: ₵250.00
Slot: Slot 3
Reference: #3

Illustrative example, not customer data

The opportunity

Every balance check, loan update or statement request becomes a call to your office, because a member has no way to see their own account.

SusuPaa gives each member their own portal to pay, verify their identity, apply for a loan, withdraw and download statements, all from their phone.

Pay by mobile money
MTN Mobile Money, Telecel Cash and AirtelTigo Money. Enter a number, approve the prompt, done.
Verified identity
Ghana Card verification against the national identity authority's records. No copy of the card is stored.
A balance members can check
Every group, plan, passbook and loan a member holds, with history and statements.
Installable
Works as an app on the phone, from a link. No app store, no update nagging.

Checkout

Three steps and a prompt on the phone. Reference number, slot, pay, then the mobile money prompt does the rest.

A member opens the pay link from their cycle message. They enter the reference number they were given, choose the slot they are paying for, and say how many contributions. Then they enter their mobile money number and network. The provider sends a prompt to their phone. When they approve it, the deposit lands in the system and the receipt is theirs.

Every network
MTN Mobile Money, Telecel Cash and AirtelTigo Money, with the account name resolved before the prompt goes out.
Provider failover
If one provider cannot reach the phone, the next in your chain tries. A member never receives two prompts for one payment.
Receipts
A receipt for every successful deposit, and a status page while a prompt is pending.

Adwoa Susu ServicesWeekly susu · goals · passbooks

Pay

GHS 250.00

Payment Successful

Your deposit has been confirmed successfully.

Receipt

Payment received: 09:14
Amount: ₵250.00
Slot: Slot 3
Reference: #3

Illustrative example, not customer data

mobile money networks at checkout: MTN, Telecel and AirtelTigo.

Self-service

What a member can do without calling you.

Beyond paying, a member can do it all from the same portal, on their own phone. They can verify their Ghana Card and see every product they hold. They can apply for a loan against a product you offer, and request a withdrawal. They can join an open group, and download statements.

Ghana Card verification
Name-matched against the national register through a licensed provider. SusuPaa does not store an image of the card.
Loans and withdrawals
Apply or request from the portal. Staff approve in the console.
Open groups
Discover a planned group and request a slot.
See group susu ›

67%

saved

School fees — Jan

₵800.00

of ₵1,200.00 target

Weekly · ₵100.00

1 overdue

Next due Fri 11 Sep

Payment schedule
Date	Amount	Status
Fri 21 Aug	₵100.00	Paid
Fri 28 Aug	₵100.00	Paid
Fri 4 Sep	₵100.00	Overdue
Fri 11 Sep	₵100.00	Due next
Fri 18 Sep	₵100.00	Upcoming

Illustrative example, not customer data

Everything in the box

One portal for a member's whole account.

01Pay by MoMo: MTN, Telecel, AirtelTigo.
02Ghana Card verification: Submitted, verified, reviewed by staff.
03Apply for a loan: Application and tracking, end to end.
04Join open groups: Browse groups, request a slot.
05Withdraw and download: Requests and statements, on demand.
06Installable: No app store required.

Works with

Group susu
Slot assignment, payout tracking and reminders handled by the system — including open groups your members can discover and join by link.
Ladies Susu 2026
Weekly · ₵50.00
Slot 3 pot
₵300.00
of ₵300.00
Payout order
1Abena K.Paid
2Kofi M.Paid
3Yaa D.60/40This slot
4Kwame O.Upcoming
5Ama S.Upcoming
6Esi A.Upcoming
This slot
Paid out
Split 60/40%
6 of 6 contributions in
Illustrative example, not customer data
Savings plans
Individual plans with schedules, withdrawals, progress reports and overpayment resolution — for members saving toward something specific.

Payment schedule
Date	Amount	Status
Fri 21 Aug	₵100.00	Paid
Fri 28 Aug	₵100.00	Paid
Fri 4 Sep	₵100.00	Overdue
Fri 11 Sep	₵100.00	Due next
Fri 18 Sep	₵100.00	Upcoming

Passbooks

Cycles, fee modes and page tracking — with an approval flow on every withdrawal, because it’s other people’s money.

ASAma Serwaa01 Aug – 31 Aug 2026Page 4

Passbook entries for the open cycle
Date	Entry	Method	Amount	Balance
02 Aug	Deposit	MTN MoMo	105.00	105.00
09 Aug	Deposit	Cash	105.00	210.00
16 Aug	Deposit	Cash	105.00	315.00
23 Aug	Passbook fee	Fee	−15.00	300.00
31 Aug	Interest (monthly)	Accrual	2.40	302.40

Balance carried forward

₵302.40

Cycle
settled

Figures in cedi. Interest posts at 4% a year, monthly, on the closing balance.

Illustrative example, not customer data

Lending

Application, approval, disbursement, repayment, settlement or write-off. Each state has its own permission.

Portfolio at risk

As of 5 Sep 2026 — a loan sits in the bucket of its oldest unpaid instalment

At risk · over 30 days: ₵82,200; PAR 6.4% of the book
In arrears · any days late: 37 loans; of 251 on the book

Outstanding and required provision by ageing bucket
Bucket	Loans	Outstanding	Rate	Provision
Current	214	1,142,300	1%	11,423
1–30 days	17	60,000	10%	6,000
31–60 days	11	45,000	25%	11,250
61–90 days	6	22,000	50%	11,000
90+ days	3	15,200	100%	15,200
Total	251	1,284,500	4.3%	54,873

Running provisioning posts the difference to the loan-loss reserve — a real ledger entry, not a spreadsheet.

Illustrative example, not customer data

FAQ

Questions people ask about member portal

Do members need to install anything?

No. The portal is a web app that can be added to the home screen. It works from a link.

Can a member pay for someone else?

Payments are made against a reference number, which identifies the member and slot being paid. Using another member's number misallocates the payment, so each member is told their own.

Is the portal in my brand?

On plans with white-label, the portal carries your name, colours and domain.

Fewer calls to your office. The portal ships with every tier, in your brand on Custom.

Start free See white-label

The app your members install.

Why organisations choose Member portal

Pay by mobile money

Verified identity

A balance members can check

Installable

Three steps and a prompt on the phone. Reference number, slot, pay, then the mobile money prompt does the rest.

Every network

Provider failover

Receipts

What a member can do without calling you.

Ghana Card verification

Loans and withdrawals

Open groups

One portal for a member's whole account.

Works with

Fewer calls to your office. The portal ships with every tier, in your brand on Custom.